Order Processing Time

Order processing time for items in stock：（3-4days）

Order processing time for non-stock items：（10-18days）

As Maxload is a brand manufacturing facility, apart from our own Maxload brand orders, we also assist other brands in production. Therefore, for popular products under the Maxload brand, there might be instances where immediate production is necessary. In such cases, we prioritize production based on the sequence of payment orders received.

Product processing time including quality checking, packaging and transporting to logistics companies etc. Non-stock products will be shipped according to different processing time. Please contact us for updates. The time will be put off if there are holidays.

Throughout the preparation of your shipment, we take photographs at each stage for documentation. Prior to shipping, all evidence of the preparation process will be sent to your email for your review. This not only allows for your confirmation but also provides better insight into the status of your goods. Therefore, during the purchasing process, please ensure you provide accurate and valid contact information, such as your email, phone number, address, and so forth.

Note: Custom-made products processing time is longer than other products, please wait patiently.

Shipping Method

We offer domestic and international shipping services through UPS Worldwide Expedited, FedEx International Priority, and DHL Express Worldwide. 

Shipping Calculation

Our shipping fees are calculated based on the quantity, size, weight, and destination of the purchased items. We also support the benefits of free shipping on orders over $1500.

Shipping Time

The delivery time depends on the chosen shipping method and destination. DHL domestic ground shipping typically takes 3-7 business days, UPS/FEDEX shipping takes 7-14 business days.International shipping times vary depending on the destination and are subject to the information provided by the shipping company.
PS: We will ship out the item according to your requests, but there are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, strikes as well as war, etc.

Shipping Damage and Loss

If you receive damaged or lost items during shipping, please contact our customer service department at:

• Customer Service

Email: shop@maxloadstance.com
WhatsApp: +8618991159130

• Technical Support

Email: info@maxloadstance.com
WhatsApp: +8618991159130

• Distributor Exclusive

Email: sales@maxloadstance.com
WhatsApp: +8618991159130

We take responsibility for damages caused during transportation and will assist you in resolving any issues.

Changing Shipping Address

If you need to change the shipping address, please contact our customer service department before confirming your order. If the order has already been shipped, we may not be able to change the shipping address. However, we will assist you in redirecting the order to the new address during the transportation process.

Shipping Restrictions

We have shipping restrictions based on the policies of shipping companies and applicable laws and regulations. Some special items, such as flammable materials, dangerous goods, drugs, etc., may not be able to be transported through our shipping services. If you have special items that need to be shipped, please contact our customer service department for detailed information.

Thank you for choosing our products and services!  Please note that the payment for goods and shipping fees made on our site do not include customs duties or any other related taxes for the destination country. The specific amounts and policies regarding customs duties may vary by country and region, so we recommend that you familiarize yourself with the relevant regulations before placing your order. If you have any questions, please feel free to contact us, and we will be happy to assist you. Thank you for your understanding and support!

RETURNS POLICY

Apart from special order items, you may return any new, unopened items within 30 days of delivery for a full refund minus the restocking fee and shipping costs. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.Special order items may not be returned under any circumstances. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Under no circumstance will MAXLOAD reimburse shipping or freight charges that have been agreed to by the customer and/or billed to the customer, with the understanding that the shipment(s) originating from MAXLOAD will be shipped to the customer or another location on the customer's behalf.
It is the sole responsibility of the customer to verify that all shipments are sent to the desired destination. Failure to verify the accuracy of ones shipping address is not grounds for a refund.
In the event of a refused shipment, shipping costs will not be refunded. In the event that an international shipment is refused, the customer is responsible for all incurred costs. Costs may include, but are not limited to brokerage fees, importation duties and freight costs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

You should expect to receive your refund within three weeks of return shipment. This time period includes the transit time for us to receive your return (5 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
MAXLOAD reserves the right to charge a restocking fee of 10% on all orders that are refunded or canceled. Items that are not stocked at our facility, or labeled as 'Ships from Supplier' may have different restocking fees. In some cases these may total up to 20%.
Return shipping costs on Rejected Requests (i.e. fully operational, undamaged items), will be billed to the customer.
To start a return, you can contact us at shop@maxloadstance.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Notes:

If your order is already in transit, and you wish to cancel it, we will assist you in contacting the international logistics company to intercept the order at the earliest opportunity. However, we cannot guarantee a 100% success rate in interception (for example, if your package is already on a plane or has reached its destination). Any logistics fees (including round-trip), customs duties, and other related costs incurred during the return process are the responsibility of the customer. These costs will be deducted from your refund after we receive the returned items.

If your order has arrived and has been damaged during transit, please take photos of the unopened package (the clearer, the better) and immediately contact your local logistics company to file a complaint. Additionally, send the photos and any other evidence you have to our customer service email. This will enable us to negotiate with the international logistics company (our logistics partners include DHL, FEDEX, UPS, etc.) for compensation for the damaged items during transportation. We will actively assist and coordinate in this process.